East Midlands Work Placements

The post holder will be based in:  ICT & Digital Services.  

And will be responsible for:  Delivery of ICT & Digital Services.

Duties will include:  Service Desk, Field Engineering, Technical Support, Application Support, Project Delivery, Management Support.

The post holder will spend time in all sections of digital health/ spend the year in ICT & Digital Services department.

Any particular skills or attributes you are looking for?

General IT and Business Skills

Placement Address:
Chesterfield Royal Hospital,
Calow Chesterfield,
S44 5BL

or

DSFS Ltd,
Enterprise Drive,
Homewood Industrial Park,
S41 5UZ

To learn more about our organisation, please go to www.chesterfieldroyal.nhs.uk and www.dsfs-ltd.co.uk

The post holder will be based in the IM&T department at our Nottingham Divisional HQ at the address above

• And will be responsible for being part of the Service Desk function rota to ensure the Service Desk is covered during core support hours
• Be responsible for providing first line customer support to all Trust staff on all supported hardware, software applications and operating systems which includes ensuring end users receive regular updates on the state and progress of incidents and requests.
• Ensure all processes within own area of expertise are followed.
• Be responsible for creating and maintaining accurate and up to date records for all inbound contacts (voice, in person, email) to the Service Desk using the ITSM tool.
• Be responsible for recording and reporting the necessary data to allow the production of Key Performance Indicator information and support of the Service Level Agreements.
• Be responsible for ensuring work area is customer focused, promoting the customer service ethic and acting as the customer advocate.
• Identify and solve common first line level hardware faults and problems.
• Provide first level support for known issues.
• Escalate faults to second and third level support, or third-party suppliers as required, monitor progress and maintain communications with end users on progress.
• Create reports on incident and requests analysing the data and report findings and recommendations.
• Maintaining and updating the configuration management database (CMDB).
• Identify and create new knowledge articles.
• Identify service improvements and input into the development and implementation of Service Improvement Plans.
• Utilise the Trust’s Remote Management software to assist with remedial work.
• Assist in the periodic audit of IT assets and associated records.
• Assist with control of equipment stock levels, liaising with other IM&T staff on order requirements and asset disposal.
• Assist in the management and maintenance of ITSM tools.

Other Duties

Act as a key member of the IM&T Team and contribute to furthering the aims and objectives of the service.

Be responsible for ensuring specialist knowledge is kept up to date, attending training and gaining qualifications when appropriate.

Ensure that system integrity with regard to Patient Confidentiality and data security in line with ISO27000, the General Data Protection Regulations, Freedom of Information Act 2000 and the Caldicott Report is not breached.

Perform any duties as may be directed by the IM&T Technical Support Team Leader.

The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time.

Patient Safety is a key priority for the Trust. It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.

This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement.

The applicant will need to be able to provide and receive routine information which requires tact of persuasive skills or where there are barriers to understanding.

Able to communicate IM&T matters clearly to non-IM&T staff.

Able to communicate in a support environment verbally or written.

Displays courtesy and diplomacy in interpersonal relationships

Placement Address:
Nottingham Divisional Headquarters
Beechdale Road
Nottingham
NG8 3LL

To learn more about our organisation, please go to www.emas.nhs.uk

The post holder will be based in Lincolnshire.  The role works across the health and care system with NHS organisations, Local Authority and Voluntary Service organisations, and so day to day activities can be based from any health or care site or working from home, providing sites can be readily visited.

The post holder will be responsible for supporting the Chief Digital and Information Officer in the strategic planning and operational delivery of the digital transformation work within the Lincolnshire Health and Care system.

Duties will include tasks that support strategic planning, assisting with bidding for external funding and completing returns to NHS England/Improvement, business administration and supporting the delivery of digital transformation programmes.

The post holder will spend time working alongside the Chief Digital and Information Officer working in areas of technology, information and information governance.

The post holder will need to be motivated, energetic, a good listener, organised and able to work with stakeholders at all levels.

Placement Address:
United Lincolnshire Hospital NHS Trust,
Greetwell Road,
Lincoln,
LN2 5QY

To learn more about our organisation, please go to https://lincolnshire.icb.nhs.uk/

Nottinghamshire Health Informatics Service (NHIS) are an Information Management & Technology (IM&T) service provider. We supply digital services including Infrastructure Management, Cyber Security, a full range of 1st, 2nd & 3rd Line Technical Support Services, along with Professional and Transformation services including Project Management & Training teams. NHIS are a shared service hosted by Sherwood Forest Hospitals NHS Foundation Trust (SFHFT) supporting Health and Care organisations across the Nottingham and Nottinghamshire Integrated Care System (ICS). We work collaboratively with our partner & customer organisations to help deliver their digital & transformational initiatives & strategies, providing expertise and knowledge gained through years of experience. We provide support to over 13,000 users at nearly 800 sites with around 150 internal dedicated staff. Our main aim is to help improve health and care services for citizens by working with organisations to improve the digital experience for the Health and Care workforce and for our local population, ultimately providing a data rich ICS with a focus on the sharing of information and interoperability.

The post holder will be based in Nottingham within the NHIS offices and will work from Kings Mill Hospital at Mansfield.

The post holder will spend time working in the following teams:

Corporate Assurance

• Data Security and Protection Toolkit evidence collation
• Data Protection Impact Assessment (DPIA), and Digital Technology Assessment Criteria (DTAC)
• ISO 27001 compliance processes
• Risk management
• Cyber Hygiene reporting

Corporate Governance & Admin

• Report content development for Senior level meetings both for the organisation and our customers
• Connection of decision making (including minutes) to constitution and scheme of reservation and delegation
• Resources from the Good Governance Institute
• Annual report creation
• Web content development

Finance

• Financial processes
• Service Level Agreement / Contract variation
• Invoice processes and validation processes
• Procurement (if available)

Project Management

The Role within Project Management, Business Change, Patient Safety and Benefits Team will Include:

• Construct work packages and liaise with colleagues to fully identify the required resources, dependencies, and risks.
• Create and maintain project plans, Gantt charts and other project related documentation.
• Provide accurate and current individual project status information to senior staff
• Ensure that all required documentation relating to project delivery is identified and in place.
• Coordinate and document project meetings, managing all enquiries, project risks, issues, and dependencies.
• Participate in the creation of and contribute to, new and existing departmental processes as required.
• Support Business Change within a clinical environment
• Support with managing other projects go lives
• Evaluating and monitoring project progress
• Data analysis and Benefits identification, monitoring and realisation
• Ensure Patient Safety is at the heart of everything

Requirements:

• The ability to work in a team
• Excellent IT skills
• Excellent verbal and written communication skills
• An interest and understanding of the industry
• Good leadership and management skills
• A motivated, positive attitude
• A willingness and ability to learn
• Strong numerical and budgeting skills
• The ability to negotiate and build relationships with people
• An aptitude for problem-solving

Placement Address:
NHIS offices,
Trust Admin Building, Level 2,
Kings Mill Hospital,
Mansfield Road,
NG17 4JL

To learn more about our organisation, please go to https://www.notts-his.nhs.uk/

The post holder will be based in Leicester Royal Infirmary.

The post holder will be encouraged to work across the teams (Information, Business Intelligence and Data Quality) to gain experience across a wide range of areas. 

The teams support the Trust by providing high quality information and data to support operational, clinical, financial, performance management and decision making. The teams are:

Information Team - Outward facing (submissions, returns).  Building reports and dashboards to support UHL.

Business Intelligence Team - support with planning, demand and capacity and reconfiguration. Supporting each of the Clinical Management Groups.

Data Quality Team - Improving data quality to support clinical decision making.

You must have a pleasant manner and be able to work as part of a team, who doesn't mind helping with other duties from time to time but also can work unsupervised. If you are an organised and hard-working person with computer skills, good communication and interpersonal skills who can interact with colleagues at all levels then we would like to hear from you.

Person Specification

Placement Address:

University Hospitals of Leicester NHS Trust
Leicester Royal Infirmary (LRI),
Infirmary Square,
Leicester
LE1 5WW

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.

UHL is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland. We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:

• We treat others how we would like to be treated
• We do what we say we are going to do
• We focus on what matters most
• We are one team and we are best when we work together
• We are passionate and creative in our work

Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust - www.leicestershospitals.nhs.uk

The post holder will be primarily based in the IM&T offices at county hall (the county council office building) but will also be required to work across the hospital sites in Leicester.

The post holder will be encouraged to work across and support a number of IM&T teams to gain experience of the different activities carried out across the department in support of our clinical and operational colleagues across the trust.  

The post will support IT projects, attend project meetings and liaise with IT, clinical and operational colleagues as appropriate. Project documentation, minutes, rotas, and other information will be entered into the departments portfolio management toolset, ensuring that senior management have visibility of progress and any risks or delays.

You will also spend some time with our electronic patient record (EPR) support analysts, and gain an understanding of the complexities of how technology supports a busy acute teaching hospital. This will involve supporting with work tracking activities and fulfilment of requests for changes and improvements to the EPR platform.

Person Specification

Placement Address: 
UHL IM&T,
County Hall Room G60,
Groby Road,
Leicester
LE3 8TB 

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.

UHL is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland. We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:

• We treat others how we would like to be treated
• We do what we say we are going to do
• We focus on what matters most
• We are one team and we are best when we work together
• We are passionate and creative in our work

Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.

The trust's 'eHospital' programme is an enabler for digital transformation and is targetting a range of  patient safety and efficiency benefits for the organisation by reducing the use of paper records and creating digital solutions to problems faced by our clinical teams. In Leicester we are leading the development of a first of type 'next generation' mobile electronic patient record solution.

You'll be joining a great team, committed to the success of our development and implementation programme. We work together as a team across UHL to drive improvements in care and to create an environment in which individuals and teams can excel. We want to UHL to have one of the best cultures in the NHS because an inclusive and empowering culture delivers safe care.

About the University Hospitals of Leicester NHS Trust: www.leicestershospitals.nhs.uk